Frequently asked questions

Answers, clearly.

Everything families usually ask about home health care, insurance and getting started with Illuminate.

Still have questions?

Call us at (818) 987 4173 or send a message. A real person from our team will get back to you.

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Home health care is skilled medical care provided in your home under a physician’s orders. It can include nursing, physical, occupational and speech therapy, medical social services and home health aide support. The goal is to help you recover, regain independence and manage your health safely where you are most comfortable.

Most patients qualify when a physician orders care, the patient needs skilled nursing or therapy, and leaving home takes considerable effort. Every situation is different, so call us and our intake team will walk through yours.

We work with most major insurance providers, including UnitedHealthcare and Carelon. Contact us and we will verify your coverage and explain your benefits before care begins.

Home health services require a physician’s order. If you do not have one yet, reach out anyway. We will coordinate with your doctor or hospital discharge planner on your behalf.

Simply call us at (818) 987 4173 or send a message through our contact form, and we will promptly help you schedule your first visit.

We are based in North Hollywood and care for patients throughout the San Fernando Valley and greater Los Angeles. Call us to confirm availability in your neighborhood.

Yes. We do our best to honor preferences whenever possible, because continuity and comfort make a real difference in recovery.

Our nurses, therapists and social workers collaborate closely and stay in regular contact with your physician. Together we build one personalized plan, so transitions are seamless and care stays consistent.

We follow CDC infection control guidelines and provide our staff with the protective equipment they need to keep you and your family safe.

Yes. Our team is available 24/7 for urgent needs of current patients. Call us anytime. For a medical emergency, always call 911 first.

Questions about care? We’re here.

Talk with our intake team about services, insurance and getting started. We will guide you through every step.